Return Policy


The customer has the right to withdraw from the online purchasing contract within FOURTEEN calendar days following receipt of the item.

To formalize the withdrawal, the client must send to the email address, within the indicated period, the returns form that is collected at the end of this section, indicating their willingness to withdraw, their data (including their number of account) and those of the contract whose withdrawal he seeks.

BIJOYA will then contact the customer to manage the effective return of the product.

Once the withdrawal has been formalized and the item has been returned along with its original packaging, the price will be refunded in the shortest possible time, and in any case, within fourteen calendar days following the moment in which BIJOYA has become aware of the customer's withdrawal. .

Online purchases do not accept changes in the jewelry model, only money refunds with the original payment method.

Returns will not be accepted if the jewel has already been modified previously, that is, size adjustments different from the original and engraving of the jewel.

All payments received will be refunded to you. The method used for the return will be through the same payment method used in the purchase. BIJOYA will not be responsible for the shipping costs incurred in the return process. BIJOYA also does not bear the shipping costs for the after-sales service.


  • To the attention of BIJOYA Jewelry, c/ Tudela nº 17, Pamplona, ​​31003, Navarra, Spain.

  • I hereby inform you that I withdraw from our sales contract (contract details) for the following goods: (description as it appears on the website).

  • Ordered on…… and received on…

  • Customer name:

  • Client address:

  • Customer account number for return purposes:

  • Client signature: (only if this form is submitted on paper).

  • Date: